Completely Marbella is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Completely Marbella may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from the 1st of May 2018.
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other relevant information, such as reservation preferences
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Making reservations
- Taking payments
- Responding to enquiries
- Internal record keeping
- We may use the information to improve our services and our website
- We may periodically send informational emails which we think you may find interesting using the email address which you have provided. You may, at any time, unsubscribe from such email by clicking the relevant link in the email or by contacting us directly requesting removal.
- For sending emails we use the services of a third party specialised in email infrastructure and spam prevention.
- From time to time, we may also use your information to contact you for research purposes. We may contact you by email. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
This site uses modern encryption technology when you use our online forms to submit personal information, this helps to prevent anyone intercepting the information you enter on this website. Important note: Encryption is not enabled for visitors using Windows XP with Internet Explorer. If you are using Windows XP with Internet Explorer, please consider installing an SNI compatible browser. If in doubt, always look for the lock symbol in the address bar when submitting a form.
A cookie is a small text file for which this website requests your consent for it to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use Google Analytics traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to your needs. We only use this information in an anonymous format for statistical purposes.
Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to any other information stored on your computer or any information about you, other than the data you choose to share with us. If we need information from you, such as your name, email address, home address or telephone number, we will ask for this information explicitly. At all times you are in control of which information you provide us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but like you can on this website, you can also usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
If you have already accepted or declined cookies on this website, you can change your mind and reset your choice by clicking here. In order for you to make an informed decision whether or not to accept cookies, please find below a table describing the cookies we use:
|Cookie Name||Expiration Time||Can I Decline?||Cookie's Purpose|
|No, see Expiration Time|
|Valid for a single page request.||No, enhances security|
This cookie contains encrypted data which helps to ensure that the information exchanged between your computer and our server is authentic and has not been tampered with.
|__CompletelySess||Valid only for the duration of your visit.||No, technically essential|
This cookie contains a random number which helps our multiple servers to present you with the correct content as you are being passed from server to server.
|__CompletelyAuth||Valid only for the duration of your visit.||No, enhances security|
This cookie contains an encrypted authentication token, only used for those visitors who have the ability to log on to our website.
|__Preferences||6 months.||Yes, but reduces functionality|
This cookie remembers your preferences, such as your preferred language. It can be declined, but in that case this site will only be e.g. useable in English.
This cookie keeps track of the number of times you, anonymously, have visited the site and when your last visit was.
This cookie contains a timestamp and works together with __utmc to calculate, anonymously, the duration of your visit to this site.
|__utmc||Valid for the duration of your visit.||Yes|
This cookie contains information which helps to keep track, anonymously, of where in the world you are (roughly), what keywords you used if coming from a search engine or which site referred you to our site.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- if you have previously agreed to us using your personal information for the above outlined purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about our services, events and third parties which we think you may find interesting if you tell us that you wish this to happen by signing up to our newsletter.
You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to Completely Marbella SL, Local 12, Edificio Skol, Avenida Arias de Maldonado, 29600 Marbella, Málaga, Spain.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.